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VIP Upgrade Questions
Meet & Greet Questions
Refund Questions
Common questions and support documentation
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VIP Upgrade Questions
What is a VIP upgrade?
Where are my VIP upgrade items?
Where do I buy GA (General Admission) tickets if I purchase a VIP upgrade?
My event is sold out! How do I get a GA ticket?
Where is the Box Office located?
Can items from my VIP upgrade be shipped to me?
Can you help me resell my tickets or VIP packages?
How do I purchase a upgrade for someone else?
Can I transfer my upgrade to another show?
Can I change the name on my order?
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Meet & Greet Questions
How early should I arrive to my meet & greet?
Can I still meet the artist(s) after the meet & greet or concert?
When do I receive my meet & greet information?
What happens if I arrive late to a meet & greet?
Refund Questions
What is the refund policy for ENGAGE?
What happens if my meet & greet or concert is cancelled?
When will I receive my refund?