Common questions and support documentation

• What is a VIP upgrade?
• Where are my VIP upgrade items?
• Where do I buy GA (General Admission) tickets if I purchase a VIP upgrade?
• My event is sold out! How do I get a GA ticket?
• Where is the Box Office located?
• Can you help me resell my tickets or VIP packages?
• Can items from my VIP upgrade be shipped to me?
• How do I purchase a upgrade for someone else?
• Can I transfer my upgrade to another show?
• Can I change the name on my order?

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• How early should I arrive to my meet & greet?
• Can I still meet the artist(s) after the meet & greet or concert?
• When do I receive my meet & greet information?
• What happens if I arrive late to a meet & greet?

• What is the refund policy for ENGAGE?
• What happens if my meet & greet or concert is cancelled?
• When will I receive my refund?